I just bought mortal kombat 11 ultimate edition on the series X. The game runs fine but I’m locked out from a lot of features such as playing online or the krypt because it will not connect me to the servers.

I have tried everything I could think of, all the turn it off and on again methods, reinstalling the game, checking for updates and my internet connection is fine because I’ve installed the game twice in the past 24 hours.

I even went as far as to try to contact customer support but apparently that doesn’t even exist?? The recorded voice hangs up on you once you get so far into the call.

If you read this far, can you please provide any possible solutions? I was really looking forward to getting into the kombat again but now I’m just really disappointed in the company and will try to get a refund if this isn’t resolved soon.

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